Shipping policy
Shipping Policy
At Twilight Trinkets, we are pleased to offer free shipping on all orders! To ensure clarity and manage expectations, please review the details of our shipping policy below.
Free Shipping
- Eligibility: Free shipping applies to standard shipping for all domestic orders.
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Exclusions:
- Oversized or heavy items.
- Some international orders (based on destination or shipping regulations).
- Expedited delivery options (available at an additional cost).
Order Processing & Delivery Times
- Each item is handcrafted with care, and rituals are performed during the full moon to ensure their metaphysical potency.
- Please allow up to 30 days for processing and preparation before your order ships.
- Standard delivery takes an additional 5-7 business days after shipping.
International Shipping
- We currently ship to select international destinations. Shipping rates and availability will be calculated at checkout for orders that do not qualify for free shipping.
- Customs fees, duties, and taxes are the responsibility of the buyer.
Expedited Shipping
- Expedited shipping options are available for an additional fee and are calculated at checkout.
- Expedited orders will still require the standard 30-day processing time before shipment.
Oversized or Heavy Items
- Some larger or heavier items may not qualify for free shipping due to increased shipping costs. Any applicable fees will be calculated at checkout.
Order Tracking
- Once your order is shipped, you will receive an email with tracking information to monitor your delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at mary@twilighttrinkets.net within 7 days of delivery to resolve the issue.